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--- policies_and_procedures:internal:emergency [2025/04/13 04:55] – created awhetter
+++ policies_and_procedures:internal:emergency [2025/09/29 16:42] (current) – Move to drafts awhetter
@@ Line 1: / Line 1: @@
-======  Emergency Procedure  ======
-^ Status | DRAFT |
-^ Effective Date | NA |
-=====  Purpose of the Policy  =====
-To provide guidelines on what to do in a maintenance emergency.
-=====  Policy  =====
-. Emergencies include:
-a. Roof, ceilings or heating systems that are leaking
-b. Damaged or blocked water pipes, sewer pipes or plumbing fixtures
-c. A complete loss of heat or hot water throughout a suite during harsh winter conditions
-d. A complete loss of electricity throughout a member’s entire suite (Please check your breakers first, and then call BC Hydro)
-e. Broken locks or a keyless entry system that allows anyone to enter the premises
-f. Fire trouble signals or bells: If fire bells are ringing and/or there is smoke, leave the building immediately, then call 911.
-. Emergencies DO NOT include:
-a. Non-leaking, non-functioning or blocked toilets and sinks (unless there is no alternate toilet or sink in the unit)
-b. Loss of access to a member’s suite due to locking oneself out. (Members in this situation should call a locksmith at their own cost. The Co-op recommends members make an extra copy of their unit key and leave the copy with a neighbour to help avoid this situation.)
-. Report emergencies:
-a. During regular work hours (Monday to Friday, between 9:00 am and 4:30 pm call COHO Maintenance. COHO Maintenance is available to address some emergency situations (and receive your non-emergency maintenance work order requests).
-b. Outside regular work hours, call the 24-hour Emergency Hotline at 1-877-651-8301.
-c. If COHO Maintenance is unavailable or cannot be reached during regular work hours, call the Emergency Hotline at 1-877-651-8301.
-. COHO Maintenance will not respond to an emergency call if:
-a. The problem is being worked on when you call
-b. You do not provide a name and phone number in your message
-c. The call is not an emergency.
-d. When calling for assistance be sure to give your name, phone number, address and a brief description of the problem
-. Members are NOT authorized to call trade contractors directly. Members will be held financially responsible if they call a trades contractor or if COHO Maintenance responds to a member-reported non-emergency.